Terms and Conditions

These General Terms and Conditions apply to the use of the eGO CRM platform.

By subscribing to eGO CRM services, you accept these Terms and Conditions and all other policies and principles governing them. You also declare that Janela Digital, S.A. is a company incorporated under Portuguese law, legally constituted, and that all information provided by you is true and accurate, assuming full responsibility for its content and veracity.

Acceptance of these Terms and Conditions is absolutely indispensable for the use of the services provided.

Object and Content

  1. The purpose of these Terms and Conditions (“Terms”) is to grant the Customer a licence from Janela Digital, S.A. for an online platform (“eGO CRM Platform” or simply “Platform”) divided into two business segments: eGO Real Estate and eGO Credit Intermediation.

  2. The eGO CRM platform is made available for the exclusive use of the purchaser, and its use outside the terms and conditions set forth herein is expressly prohibited.

Conditions for Access to the eGO CRM Platform

  1. Subscription to eGO CRM services is carried out by completing a form and subsequent contact with our commercial teams.

  2. Subscription to the service does not imply the acquisition of its intellectual property; its use is permitted only during the valid subscription period and in accordance with these terms.

  3. eGO CRM shall not be held responsible for data entered through the platform or the website; in the event of data loss, no liability may be attributed to eGO CRM. All graphic content of the pages (headers, scripts, icons) is the property of eGO CRM.

Website

  1. The acquisition of a template is carried out individually per website.

  2. The same purchaser may acquire additional templates to be applied to multiple websites, subject to individual payment for each one.

  3. Additional features may be acquired at any time, with an individual fee applied to each.

  4. We reserve the right to add or discontinue templates from the shop whenever deemed necessary.

  5. The activation of features is subject to the selected template.

Use of Bots and Non-Human Automation

  1. The use of bots or any non-human automation in the provision of any service supplied to the client, such as the Website and eGO CRM or any other service provided by Janela Digital, S.A., is strictly prohibited.

  2. Web scraping actions are not permitted on the client’s websites. Any such actions identified or detected by Janela Digital, S.A. will be immediately blocked.

Prices and Conditions

  1. Subscription to the service requires confirmation of an initial payment for the selected solution.

  2. The service is provided on a rental basis, with payment frequency corresponding to the subscribed plan and access to the conditions included therein.

  3. Service prices may be updated at any time, with a minimum of 60 days’ prior notice for any changes.

  4. The amounts presented are monthly, with annual, semi-annual, or four-monthly payments depending on the selected plan.

  5. All plans have a minimum commitment period of 24 months. Cancellation before the end of this period will require payment of the remaining monthly fees.

  6. The client may change their service plan at any time, provided it upgrades to a higher-tier plan.

  7. The amounts indicated are subject to VAT at the applicable legal rate.

  8. If the client requests the transfer of the domain to another server, an additional payment corresponding to the transfer costs will be required, never less than €129 + VAT, and updated in line with the applicable price list.

Renewals

  1. Services are provided for an initial minimum period of 24 months and are automatically renewed for successive periods unless the client provides prior notice of at least 60 days before the scheduled renewal date.

Cancellation or Withdrawal

  1. The service may be unilaterally cancelled by us whenever the obligations arising from these Terms and Conditions are not complied with.

  2. In the event of false information being provided or abusive use of the Service for any purpose contrary to these Terms and Conditions, we may cancel the service without prior notice.

  3. Cancellation of the service will result in the complete deletion of the database from our servers.

  4. Termination of the service must be requested with at least 60 days’ prior notice before the renewal date and does not entitle the client to any refund of remaining amounts.

  5. In the event of total withdrawal by the client, they must pay Janela Digital, S.A. the total amount of outstanding installments for the contracted products or services.

Changes to Services or Prices

  1. eGO CRM reserves the right to modify or discontinue, temporarily or permanently, components of the service without prior notice.

  2. The price of all services, including monthly subscription services, may be changed at any time. Clients will be notified in advance of any price changes.

Intellectual Property and Database

  1. eGO CRM reserves the right not to publish or to remove photographs that infringe any privacy or publicity rights or violate these Terms of Service.

  2. Content entered into the eGO CRM platform belongs to its users and is their sole responsibility.

  3. The use of reverse engineering techniques to access the eGO CRM platform is strictly prohibited.

User Creation

  1. The creation of false users through bots or other automated methods is not permitted.

  2. To complete the registration process, company identification, a valid email account, or other requested information must be provided.

  3. Login access is individual and may not be shared among multiple users. User creation is limited to the number allowed by your subscribed plan.

  4. The client is responsible for maintaining account and password security.

  5. The client is fully responsible for any content or activity performed under their account.

  6. Each entity or individual may only register once for demo access; simultaneous registrations are excluded.

  7. The service may not be used for illegal or unauthorized purposes. All applicable laws, including copyright, must be respected.

Disk Space

  1. Disk space is provided according to the subscribed plan. eGO CRM reserves the right to delete all data and free the occupied space if the client cancels or suspends the service.

Email Accounts

  1. This service includes a maximum number of email accounts depending on the subscribed plan and requires domain acquisition. Email use must comply with responsible-use policies; mass communication or SPAM is prohibited. eGO CRM may suspend email services if these policies are violated.

Initial Training

  1. The initial 6-hour training included in all plans will be provided at Janela Digital, S.A. premises, on a schedule defined by Janela Digital, S.A., or remotely through multiple sessions.

  2. All customers have access to the eGO wiki, where support tutorials are available.

Conditions of Use

  1. eGO CRM will clarify any usage questions via technical help desk, online commercial chat, or ticketing system.

  2. eGO CRM shall not be liable for damages resulting from data loss, downtime, or interruptions not attributable to its services.

  3. The platform requires a computer with internet access (minimum 1 Mbit) and an up-to-date browser such as Edge, Chrome, Safari, or Firefox.

  4. Browsers should be kept current for best performance and security.

  5. The client must provide properly configured equipment that meets the specified technical requirements.


GDPR Kit


GDPR Kit

  1. eGO CRM complies with the General Data Protection Regulation (GDPR – EU Regulation 2016/679) and operates as a data processor. The client, as data controller, is responsible for obtaining data subject consent and ensuring compliance with legal requirements.

Website

  1. Registration of Consent for Data Collection and Use in Website Forms (Customizable): Your real estate website will store all data entered by users when submitting forms, including IP address, submission time, and message consent records, which can be customized.

Customization of the Terms and Conditions Page

  1. A model Terms and Conditions page is provided for customization, allowing you to provide all legally required information to your website visitors.

Customizable Cookie Bar

  1. The Kit allows you to personalize the cookie policy message to align with your company’s identity and compliance goals.

eGO CRM Software

  1. User Consent Certificate in PDF: When a user consents to data use on your site, a PDF certificate is automatically generated in eGO CRM and linked to their record, serving as proof of authorization.

  2. Client Profile Page with options to update personal information and exercise the right to be forgotten.

  3. Each contact has private access to a dedicated page to exercise data correction and deletion rights. These requests are managed and validated by you.

Email Marketing

  1. Editable Consent Request Communication Templates: Three customizable email templates are provided to obtain client consent. As approvals are granted, eGO CRM updates your database to expand engagement.



Google Services

  1. Use of Google calendar and contacts functionalities in eGO CRM requires acceptance of Google’s terms at https://policies.google.com/terms and https://policies.google.com/privacy.

  2. Use of YouTube functionalities requires acceptance of terms at https://www.youtube.com/t/terms.

  3. Authorizations granted to eGO CRM may be reviewed or revoked anytime at https://security.google.com/settings/security/permissions.

Duties and Responsibilities

  1. A server uptime of 99% is guaranteed, allowing up to 3 days of downtime per year. If exceeded, the client may be compensated up to one month’s service value.

  2. We are not responsible for the correct or timely publication of data transmitted to partner portals. Our responsibility is limited to database exportation.

  3. User permission management is the client’s responsibility. Janela Digital, S.A. may assist in configuration, but any resulting data issues remain the client’s liability.

  4. eGO CRM reserves the right to update or modify the Terms of Service at any time. Updates become effective upon publication. Continued usage implies acceptance.

  5. Acceptance of the Terms of Service is indispensable for the use of the services provided.

User Responsibilities

  1. The user undertakes to:

    • Obtain explicit consent from clients before collecting or processing personal data.
    • Refrain from illegal, misleading, or unauthorized use of the system.
    • Protect login credentials and maintain data confidentiality.
    • Comply with all mandatory reporting and registration obligations imposed by authorities.

Limitation of Responsibility

  1. eGO CRM is a tool supporting both real estate brokerage and credit intermediation activities and does not intervene in credit approval decisions.

  2. Janela Digital, S.A. shall not be liable for data loss, errors, omissions, or user non-compliance with legal obligations.